Returns & Exchanges
At Essenther AU, we want you to love your fashion finds; if you are not completely satisfied, we offer a 30-day return policy for all unworn items in original packaging. Our goal is to ensure your shopping experience remains as seamless and stylish as our collections.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items with all original tags attached and include the printed return authorization slip inside the parcel.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any Australia Post location or scheduled pickup point.
Receive Your Refund
Once our team inspects the returned items, your refund or store credit will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing